What is your cleaning employee turnover rate?
Do you subcontract any work or locations?
Describe your organizational structure. Are your locations company owned, franchised or other?
Who does the quoting for your company and how do you assure that the local management can perform quality services at the quoted price?
How do you handle changes in expectations when our site point of contact changes? For example, your contact at our site was the maintenance manager, but a new person is your main contact, possibly with different expectations or standards.
Please describe your approach to missed items or ‘rework’ for poor performance.
How do you assess site level end user satisfaction?
Do you offer any incentives to your employees for exceeding customer expectations?
What are your training and supervision procedures and practices? How do you assure that there is a consistent level of service over time and across various locations?
How do you screen potential new hires?
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